Refund policy

CONSUMER RIGHTS- WITHDRAWAL-CANCELLATION AND REFUND TERMS

GENERAL REQUIREMENTS

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract.
2. Buyers are subject to the provisions of the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts (OG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
3. Shipping fees, which are the cost of product shipment, will be paid by the buyers.
4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the 30-day legal period.
5. The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
6. In the event that it becomes impossible to sell the purchased product, the seller must notify the buyer in writing as soon as he learns of this situation. Within 14 days, the total price must be returned to the Buyer.

IF THE PURCHASED PRODUCT IS NOT PAID FOR

1. If the Buyer fails to pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF CREDIT CARD

1. After the product is delivered, if it is determined that the credit card paid by the buyer is used unfairly by unauthorized persons and the price of the product sold is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days at the expense of the BUYER.
   
   

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS

1. If force majeure occurs which the Seller cannot foresee and the product cannot be delivered in due time, the Buyer shall be notified. The Buyer may request cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is removed. If the buyer cancels the order; If the payment was made in cash, this fee will be paid in cash within 14 days from the cancellation. If the buyer has made the payment by credit card and cancels it, the refund of the product price within 14 days from this cancellation is made to the credit card or debit card that the BUYER has made the payment and no cash refund is made. The return to be realized by the Bank arises from the relationship between the BUYER and the Bank and the SELLER does not have any responsibility regarding the form or duration of the return. If the BUYER purchases the product in installments, the additional costs imposed by the bank such as the return method of the product price to the BUYER or the maturity difference arise from the relationship between the BUYER and the bank, and the SELLER has no obligation.
   
   

BUYER'S OBLIGATION TO CHECK THE PRODUCT

1. The buyer shall inspect the goods / service subject to the contract before receiving it; dents, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The goods / services received will be accepted as undamaged and intact. The BUYER must carefully protect the goods / service after delivery. If the right of withdrawal is to be used, the package / packaging etc. must be unopened and the goods / service must not be used. The invoice must be returned with the product.
   
   

RIGHT TO WITHDRAWAL

1. PURCHASER; Within 14 (fourteen) days from the date of delivery of the purchased product to him / her or the person / organization at the address he / she shows, he / she may use his / her right to withdraw from the contract by rejecting the goods without any legal and criminal liability and without any justification, provided that he / she notifies the SELLER via the contact information below.

CONTACT INFORMATION OF THE SELLER TO BE NOTIFIED OF THE RIGHT OF WITHDRAWAL:

COMPANY NAME: Meskan Tekstil İthalat İhracat Sanayi ve Ticaret Anonim Şirketi

ADDRESS: Liman Mah. 34. Sk. Bedia Kenan Bileydi Daran Sit. 14/6 Konyaaltı / Antalya 

E-MAIL: info@nodesignstore.com

TERM OF THE RIGHT OF WITHDRAWAL: 14 days.

1. If the buyer purchases a service, this 14-day period starts from the date the contract is signed. Before the expiry of the right of withdrawal, the right of withdrawal cannot be used in service contracts where the performance of the service is started with the approval of the consumer.
2. The costs arising from the use of the right of withdrawal belong to the SELLER.
3. In order to exercise the right of withdrawal, written notification must be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days, the product must not be used within the framework of the provisions of “Products that cannot be used for the Right of Withdrawal” regulated in this contract and the package must be unopened and unused.
   
   

EXERCISE OF THE RIGHT OF WITHDRAWAL

1. The invoice of the product delivered to the third party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Order returns whose invoice is issued on behalf of institutions will not be completed if the RETURN INVOICE is not issued.)
2. The return form, the box, packaging, standard accessories, if any, of the products to be returned must be delivered complete and undamaged.
   
   

RETURN TERMS

1. The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within a period of 14 days at the latest from the receipt of the withdrawal notification.
2. If there is a decrease in the value of the goods for a reason arising from the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to its fault. The BUYER is responsible for the changes and deterioration that occur due to the use of the goods in violation of the functioning, technical specifications and instructions for use within the withdrawal period and will not be able to return in this case. In case of return, the SELLER reserves the right not to accept the returned product and if the BUYER suffers damages due to the return, the BUYER is obliged to cover these damages. However, the BUYER is not responsible for the changes and deterioration caused by the proper use of the goods or the product within the right of withdrawal.
3. In the event that the campaign limit amount issued by the SELLER falls below the campaign limit amount due to the use of the right of withdrawal, the discount amount utilized within the scope of the campaign will be canceled.
   
   

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

1. Contracts for goods or services whose price varies depending on the fluctuations in the financial markets and which are not under the control of the seller or provider, Underwear bottom pieces, swimwear and bikini bottoms, make-up materials, disposable products, which are prepared in line with the BUYER's request or explicitly personal needs and are not suitable for return, goods that are in danger of deteriorating quickly or are likely to expire, products that are not suitable in terms of health and hygiene to be returned if the packaging is opened by the BUYER after delivery to the BUYER, Products that are mixed with other products after delivery and cannot be separated due to their nature, Goods related to periodicals such as newspapers and magazines, except those provided under a subscription contract, Services rendered instantly electronically or intangible goods delivered instantly to the consumer, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if the packaging is opened by the BUYER, the return is not possible in accordance with the Regulation. In addition, before the expiration of the right of withdrawal period, it is not possible to exercise the right of withdrawal regarding the services started to be performed with the approval of the consumer in accordance with the Regulation.
2. Cosmetics and personal care products, underwear, swimwear, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridges, ribbons, etc.) must be unopened, untested, intact and unused in order to be returned.
   
   

DEFAULT AND LEGAL CONSEQUENCES

1. The BUYER accepts, declares and undertakes that if he/she defaults in the event that he/she makes payment transactions by credit card, he/she will pay interest within the framework of the credit card agreement between the cardholder and the bank and will be liable to the bank. In this case, the relevant bank may apply for legal remedies; may request the costs and attorney's fee from the BUYER and in any case, if the BUYER defaults due to the BUYER's debt, the BUYER agrees to pay the loss and damage incurred by the SELLER due to the delayed performance of the debt.
   
   

PAYMENT AND DELIVERY

1. Through our website, you can benefit from online single payment or online installment opportunities with your credit cards, all kinds of credit cards. For online payments, the amount will be debited from your credit card at the end of your order.
   
   

RETURN ADDRESS DETAILS

Meskan Tekstil İthalat İhracat Sanayi ve Ticaret Anonim Şirketi